OpenSim 4.1 Visualizer Not Working

[Daziyah Sullivan]

Greetings,

The visualizer for OpenSim 4.1 does not show on my Windows even though the visualizer does work for OpenSim 3.3.

Visualizer.JPG (158.1 KiB) Viewed 273 times

I have tried to add the visualizer via the window dropdown, uninstalling and reinstalling the program, and restarting my computer.

Thanks in advance for any suggestions.
Daziyah

[Ayman Habib]

Hello,

The visualizer in versions 3.3 and 4.+ are quite different, in version 4.0 we use hardware accelerated graphics while version 3.3 used pure software rendering pipeline. The error message (red marker at the bottom right corner of the application status bar) should give you more details about the issue which could be hardware or software related. If you can send the error message and the specs for your machine we could help you troubleshoot. If the hardware you're using is not supported you may need to revert to version 3.3.

Best regards,
-Ayman

[Daziyah Sullivan]

My computer specs are as follows:

Processor: Intel(R) Core(TM) i7-8550U CPU @ 1.8 GHz 2.00 GHz
RAM: 8.00 GB
System type: 64-bit Operating System, x64-based processor
Graphics card: Intel(R) UHD Graphics 620

Below you will find the error message details:

java.lang.IllegalStateException: Cannot find TopComponent with preferredID jxBrowserTopComponent, see IDE log for more details.
at org.openide.windows.OpenComponentAction.actionPerformed(OpenComponentAction.java:92)
at org.openide.awt.AlwaysEnabledAction$1.run(AlwaysEnabledAction.java:199)
at org.openide.util.actions.ActionInvoker$1.run(ActionInvoker.java:95)
at org.openide.util.actions.ActionInvoker.doPerformAction(ActionInvoker.java:116)
at org.openide.util.actions.ActionInvoker.invokeAction(ActionInvoker.java:99)
at org.openide.awt.AlwaysEnabledAction.actionPerformed(AlwaysEnabledAction.java:202)
at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:2022)
at javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.java:2348)
at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:402)
at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:259)
at javax.swing.AbstractButton.doClick(AbstractButton.java:376)
at javax.swing.plaf.basic.BasicMenuItemUI.doClick(BasicMenuItemUI.java:842)
at javax.swing.plaf.basic.BasicMenuItemUI$Handler.mouseReleased(BasicMenuItemUI.java:886)
at java.awt.Component.processMouseEvent(Component.java:6533)
at javax.swing.JComponent.processMouseEvent(JComponent.java:3324)
at java.awt.Component.processEvent(Component.java:6298)
at java.awt.Container.processEvent(Container.java:2237)
at java.awt.Component.dispatchEventImpl(Component.java:4889)
at java.awt.Container.dispatchEventImpl(Container.java:2295)
at java.awt.Component.dispatchEvent(Component.java:4711)
at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4889)
at java.awt.LightweightDispatcher.processMouseEvent(Container.java:4526)
at java.awt.LightweightDispatcher.dispatchEvent(Container.java:4467)
at java.awt.Container.dispatchEventImpl(Container.java:2281)
at java.awt.Window.dispatchEventImpl(Window.java:2746)
at java.awt.Component.dispatchEvent(Component.java:4711)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:760)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:90)
at java.awt.EventQueue$4.run(EventQueue.java:733)
at java.awt.EventQueue$4.run(EventQueue.java:731)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:730)
at org.netbeans.core.TimableEventQueue.dispatchEvent(TimableEventQueue.java:159)
[catch] at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)

Best,
Daziyah