Windows Installation Error - "File" not responsive - Cannot load model

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Panagiotis Linardos
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Joined: Fri May 22, 2020 3:44 am

Windows Installation Error - "File" not responsive - Cannot load model

Post by Panagiotis Linardos » Fri May 22, 2020 6:17 am

After having failed to install from source on Ubuntu 16.04 and Ubuntu 18.04 I finally decided to just install VirtualBox and try out a Windows Installation.
I got an error again (see screenshot). I set the PATH variable to include C:\OpenSim 4.1\bin
The error still remains. The software will open if I press "ok" but the File button is not responsive. I can't seem to load models.
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Ayman Habib
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Joined: Fri Apr 01, 2005 12:24 pm

Re: Windows Installation Error - "File" not responsive - Cannot load model

Post by Ayman Habib » Fri May 22, 2020 12:55 pm

Hello,

Typically the behavior you describe is related to permissions (that the directory where OpenSim is installed is write protected or the process has no write permission to it). Not sure how this is handled on VirtualBox but something you should look into. I don't think the Path is the issue, and in fact it is not necessary, what matters is that the redistributable (that installs the runtime libraries on the local machine) is run at the end of the installation.

Hope this helps, and please let us know how it goes.
-Ayman

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Panagiotis Linardos
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Joined: Fri May 22, 2020 3:44 am

Re: Windows Installation Error - "File" not responsive - Cannot load model

Post by Panagiotis Linardos » Mon May 25, 2020 12:26 pm

I am always running as admin so permissions should not be a problem. I've also tried running with backwards compatibility with Windows 8 but the same error remains.

In essence, I have installed Windows 10 Education on a VirtualBox and right after setup was complete I downloaded and ran the .exe installer you provide. The wizard ran normally and without problems, so long as the .exe is complete it should have installed everything required.

Do I need to install anything else explicitly? You say that "the redistributable (that installs the runtime libraries on the local machine) is run at the end of the installation." What redistributable is that? Is that something else I have to download and run?

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Ayman Habib
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Joined: Fri Apr 01, 2005 12:24 pm

Re: Windows Installation Error - "File" not responsive - Cannot load model

Post by Ayman Habib » Mon May 25, 2020 1:07 pm

Hello,

I don't know about Windows 10 Education edition, it's rather rarely used edition as far as I know, but can explain the behavior you report.

The distribution includes an executable (vcredist_x64.exe) under the bin directory, that is run by the installer at the end of the installation. Not sure if it ran in your environment or not but you can run it manually to see if it helps.

Hopefully other users on the forum who have used VirtualBox and Windows 10 Education, if any, could chime in.

-Ayman

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