unable to download data ('download in progress' shows for over 30 minutes already)

New project for OpenCap, which is a new software package to estimate 3D human movement dynamics from smartphone videos. OpenCap strongly relies on OpenSim.
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Jip Helsloot
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unable to download data ('download in progress' shows for over 30 minutes already)

Post by Jip Helsloot » Tue Jun 27, 2023 2:01 am

Dear,

I have been trying to download my recorded data from the OpenCap interface, however the pop-up 'download in progress' has been showing for over 30 minutes already (file = 1 neutral, 2 movement files).
download in progress.png
download in progress.png (23.07 KiB) Viewed 429 times
Is there something I can do about this?

Kind regards,

Jip Helsloot
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Antoine Falisse
Posts: 439
Joined: Wed Jan 07, 2015 2:21 am

Re: unable to download data ('download in progress' shows for over 30 minutes already)

Post by Antoine Falisse » Tue Jun 27, 2023 2:31 pm

Hey, could you share your session ID (privately if you like at afalisse@stanford.edu)? We can look into this.
Best,
Antoine
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Jip Helsloot
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Joined: Wed May 03, 2023 1:49 am

Re: unable to download data ('download in progress' shows for over 30 minutes already)

Post by Jip Helsloot » Thu Jun 29, 2023 12:33 am

Hi Antoine,

I am happy to announce that after trying it again this morning, I was able to download my sessions.

Best,

Jip
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Antoine Falisse
Posts: 439
Joined: Wed Jan 07, 2015 2:21 am

Re: unable to download data ('download in progress' shows for over 30 minutes already)

Post by Antoine Falisse » Thu Jun 29, 2023 9:31 am

Great to read, we have made changes that we hope will make download smoother.
Antoine
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