Share 
Follow 
AboutDocumentsForumsSource CodeIssuesNews
Date:
2017-11-01 19:04
Priority:
5
State:
Open
Submitted by:
Joy Ku (joyku)
Assigned to:
Henry Kwong (hykwong2012)
Target Release:
None
Status:
Accepted and monitoring
Summary:
Unable to access file

Detailed description
I get an error message when I tried to access this abstract from the CPMS project: https://simtk.org/svn/cpms/doc/posters/asme-fda_2013%20CPMS%20Poster.pdf

Add A Comment: Notepad

Comments:

Message  ↓
Date: 2017-11-22 17:47
Sender: Henry Kwong

The problem is with Chrome's Adobe PDF reader plugin which refuses to load this document.

In Firefox and Opera, both browsers display the content in raw text mode; after the document is saved locally to computer, it can be opened up locally by Acrobat Reader.

There may be problem with the PDF file (which was generated by Powerpoint 2010) in conjunction with the Chrome Adobe PDF reader plugin.

The following workaround for Chrome is described in:

https://support.google.com/chrome/answer/6213030?hl=en

The following suggestions are given by Adobe:

https://helpx.adobe.com/acrobat/kb/change-in-support-for-acrobat-and-reader-plug-ins-in-modern-web-.html

https://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

In summary:
Change to Download PDF fie instead of opening it, open the PDF file using the option "Always Open With System Viewer" (which prevents using the built-in Chrome PDF viewer, but rather, Acrobat Reader). Afterwards, the PDF viewing is launched properly.

Attached Files:

Changes

Field Old Value Date By
StatusAccepted2017-11-22 17:47hykwong2012
StatusNone2017-11-08 19:24hykwong2012
Feedback